I love Jermaine

1- yesterday was a horrible day at work and i was very much dreading the call i had to make to sprint on my way home regarding our outrageously inaccurate cell phone bill. we are supposed to have unlimited texts and some how, 2 bills back, the little lady i talked to decided to remove that from our plan and we were consequently charged like $300 in texts. anyway, that's not that point. the point is, i opted to take an approach i had been told works wonders with sprint. you see, ordinarily when i call, the call volume is such that i am on hold for 25 minutes or more. sometimes, even, they say "we're sorry, due to our unusually high call volume, we cannot accept your call. GOODBYE!" this generally raises my blood pressure.

so, yesterday, i say to the prompt when it asks why i am calling, "CANCEL CONTRACT," to which i am quickly greeted with , "hello this is jermaine in account services, how can i retain your business?" baahahaha. not only did i skip the phone bank but i am literally almost in tears when i hear that jermaine's english is not only comprehensible, but excellent! i'm not racist or judgemental or any of that when it comes to these types of things but i'm SORRY--you cannot help me if the only thing you can say is "i'm sorry you are getting misinformation!!!!".... in an accent i'll let you determine. anyway, jermaine hears me out and adjust my balance NO PROBLEMO. i seriously was about to cry. so jermaine, if you happen to be a blogger, adam & abbie are sending you some love. you made my day!!

2- many of you are aware that the byu/utah game is this weekend in provo. may i please suggest a way in which this game can provide some additional entertainment: my darling adam mckinnon will be presenting a 1 million dollar check to the athletic department after the 3rd quarter... cool, right? well it was only after adam accepted this supposed honor that he was told he would be doing the deed wearing a construction hard hat, as the check is partly from the CM department. hahaha! please don't throw tomatoes at him... he is a little concerned about that. but don't worry, if you miss this gem i will be posting the pics i get of it next week!

happy thanksgiving break!